Employee Burnout Tutorial

Overview

This project is a combination of facilitated training with online synchronous training for company executives. The tutorial was developed using Rise 360. The video-based content was developed using Vyond and Biteable. Visual assets were created using Canva. 

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Business Problem

At the end of 2020, the company ran a survey to learn about employee engagement and performance. It was revealed that the majority of the employees felt burned out and anxious about their future as a consequence of the COVID-19 pandemic crisis.

Solution

After several kick-off meetings with SMEs,  the company leadership helped me define specific changes they would like training to create. Keeping that main business goal in mind, I worked out a learning solution aiming to create a more supportive and healthy working space that, as a consequence, should improve work efficiency by at least 40%.

The first part of the project is an online synchronous course that allows the learners to familiarize themselves with the relevant content. Taking into consideration the importance of using English as a second language for their business communication, I came up with an idea to engage learners in weekly live workshops to enhance their participation in this project and to create a supportive space for practicing English language skills at work in a less formal setting. 

Design Theory

Inspired by the “backward design” approach, I designed the curriculum around the expected evidence-based outcomes: employee engagement and motivation. Once desired outcomes have been identified, the appropriate information and the activities were designed for the online course and for the facilitated workshops. The storytelling approach was used to maximize engagement through conveying verbal and visual concepts:

Interactive mapping was used to encourage learners’ curiosity and participation:

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A branching scenario was created to encourage learners to create their own wellness plan, using the tips provided by the virtual coach:

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Varied types of formative and summative assessments were designed to evaluate the performance at the end of the course: learning journal, surveys, observations, interviews, 360 assessment.

A job aid was created to enhance learning and to promote the tips for maximizing work efficiency in a visually compact and appealing way. See the job aid example.

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